Mostbet Privacy Policy

Mostbet is committed to protecting the personal data of every UK customer. This Privacy Policy is designed to give you a clear and honest account of what information we collect about you, how we use it, who we share it with, and what rights you have. All processing is conducted in accordance with UK GDPR and the Data Protection Act 2018, and is overseen by our UK Gambling Commission licence obligations.

Information We Collect

Registration data: Full name, date of birth, email address, home address, and telephone number
Verification documents: Copies of photo ID and proof of address as required under KYC rules
Financial data: Payment method information for processing deposits and withdrawals
Activity data: All sportsbook and casino activity, including bets placed, games played, and bonuses redeemed
Device and technical data: IP address, device type, operating system, browser, and session logs
Support communications: Chat transcripts and email correspondence with our customer service team

Purposes of Processing

Account creation, management, and authentication
Processing of all financial transactions and bet settlements
Compliance with UK Gambling Commission licence conditions, AML legislation, and HMRC reporting requirements
Responsible gambling monitoring, intervention, and safeguarding
Fraud detection, security monitoring, and account protection
Platform improvement through anonymised usage analytics
Marketing communications where you have provided explicit consent

Third-Party Data Sharing

Payment processors and banking partners for transaction handling
Identity verification and AML screening agencies
Fraud prevention databases and shared intelligence services
Regulatory bodies including the UKGC and HMRC where disclosure is legally required
Analytics and technology service providers operating under data processing agreements

Mostbet does not sell, rent, or trade your personal data to any external party for commercial marketing purposes.

Data Security

We protect your personal data using industry-standard encryption (TLS) during transmission and secure storage protocols for data at rest. Access to personal data within Mostbet is restricted to authorised personnel on a need-to-know basis. We conduct regular security assessments to identify and address potential vulnerabilities.

How Long We Keep Your Data

Personal data is retained for a minimum of five years from the date of account closure, in line with UKGC licence conditions. Transaction and financial records are retained for up to seven years to comply with HMRC anti-money laundering legislation.

Your Rights

Access: Request a copy of the data we hold about you
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of data where no legal obligation to retain it exists
Restriction: Ask us to limit processing while a complaint is resolved
Portability: Receive your data in a structured electronic format
Objection: Object to processing based on legitimate interests
Withdraw consent: Opt out of marketing communications at any time

To submit a data rights request or raise a privacy concern, contact us at [email protected]. You also have the right to raise a complaint with the Information Commissioner's Office at ico.org.uk.

Last updated: February 2026